Labor Day Sale

Up to 65% off sitewide — one week only

Shop the sale
Dispatched in 1–3 business daysTypical delivery 10–20 days30-day returns12-month warranty on every deviceSecure encrypted checkoutDispatched in 1–3 business daysTypical delivery 10–20 days30-day returns12-month warranty on every deviceSecure encrypted checkoutDispatched in 1–3 business daysTypical delivery 10–20 days30-day returns12-month warranty on every deviceSecure encrypted checkoutDispatched in 1–3 business daysTypical delivery 10–20 days30-day returns12-month warranty on every deviceSecure encrypted checkout
Obsidiane

Shipping & Returns

Shipping

We ship direct from our production partners rather than holding stock in a warehouse and marking it up. That is why our prices sit where they do, and it is also why delivery takes longer than a big-box retailer. We would rather tell you that plainly here than surprise you after you have paid.

StageTiming
Dispatch1–3 business days after you order
Delivery10–20 days after dispatch
Typical totalAbout 2–3 weeks door to door

We currently ship to addresses within the United States only. One flat-rate standard shipping method is offered, and the exact cost is shown at checkout before you pay.

Returns

Changed your mind? Return any unopened item within 30 days of delivery for a full refund of the item price — including items bought on sale.

  • Items must be unopened and in their original condition and packaging
  • Return shipping on a change-of-mind return is the customer's responsibility, and the original shipping charge is not refunded
  • Contact us before sending anything back and we will give you the return address
  • Refunds are processed within 5-7 business days after we receive the return
  • Faulty, damaged or incorrect items are always on us — send a photo and your order number and we will replace it or refund you, with no return cost to you
  • For hygiene reasons, in-ear audio and skin-contact devices cannot be returned once opened, unless faulty

12-month warranty

Every device is covered for 12 months from delivery against defects in materials and workmanship. If your device fails in normal use, send us a photo or a short video and we will replace it free of charge — you pay nothing, and for items under $75 you will not need to send anything back. Where a replacement is not available, we refund you in full.

Not covered

  • Accidental damage, and water damage on devices not rated for it
  • Normal wear to cables, ear tips and ear pads
  • Batteries after the 12-month period
  • Damage caused by non-approved chargers

Consumable parts such as ear tips and filters are covered for 90 days.

Exchanges

Need a different colour or variant? Contact our support team and we will arrange it. Because replacement stock ships on the same schedule as a new order, allow the usual 10–20 day delivery window for the exchanged item to reach you.