Straight answers, before you order.
The things worth knowing about delivery, returns and how we operate — written plainly, with no fine print doing the real talking.
- Dispatch
- 1–3 business days
- Delivery
- 10–20 days
- Returns
- 30 days from delivery
- Warranty
- 12 months
Orders & delivery
How long things take, and why.
How long will my order take to arrive?
Your order is dispatched within one to three business days of being placed, and typically arrives 10 to 20 days after that. Door to door, plan for roughly two to three weeks.
Why does delivery take longer than a big retailer?
We ship direct from our production partners instead of buying stock in bulk, warehousing it and marking it up to cover that cost. The trade-off is a longer wait in exchange for a considerably lower price. We would rather be upfront about that here than surprise you after you have paid.
Where do you ship?
We ship to addresses within the United States only. If you are outside the US, join the newsletter and we will let you know when that changes.
How much is shipping?
We offer one flat-rate standard shipping method. The exact amount is calculated and shown at checkout before you pay — there are no charges added after that point.
Can I track my order?
Yes. Once your order is dispatched we email you the tracking details, and you can also see your orders any time under your account.
Can I change or cancel my order after placing it?
If your order has not been dispatched yet, contact us as soon as you can and we will do our best to amend or cancel it. Once it has left for delivery, the 30-day return process is the route to take.
Returns, refunds & warranty
What happens when something is not right.
What is your return window?
You have 30 days from the day your order is delivered. Items need to be unopened and in their original condition and packaging.
Who pays for return shipping?
On a change-of-mind return, return shipping is the customer’s responsibility, and the original shipping charge is not refunded. If the item is faulty, damaged or not what you ordered, we cover the return cost in full — and often we will not ask for it back at all.
Can I return something I bought on sale?
Yes. Our products are routinely sold below their list price, and a discount does not reduce your right to return an item. Sale items are covered by the same 30-day window as everything else.
My item arrived faulty or damaged. What now?
Message us with a photo and your order number and we will replace it or refund you in full, and you will not be out of pocket for return costs. Please report it within 30 days of delivery so we can resolve it quickly.
Is there a warranty on my device?
Yes. Every device is covered for 12 months from delivery against defects in materials and workmanship. If it fails in normal use, send us a photo or a short video and we will replace it free of charge — and for items under $75 you will not need to send anything back. Where a replacement is not available, we refund you in full.
What is not covered by the warranty?
Accidental damage, water damage on devices that are not rated for it, normal wear to cables, ear tips and pads, batteries after the 12-month period, and damage caused by non-approved chargers. Consumable parts such as ear tips and filters are covered for 90 days.
Is there anything you cannot take back?
Only for hygiene reasons: in-ear audio products and skin or personal-care devices cannot be returned once their sealed packaging has been opened. This never applies if the item is faulty, damaged or not what you ordered — those are covered either way, and by the 12-month warranty on top.
How do I start a return?
Contact us before sending anything back so we can give you the correct return address. Once we receive and inspect the item, your refund is processed within five to seven business days to the original payment method.
Can I exchange for a different colour or variant?
Yes — contact support and we will arrange it. Replacement items ship on our normal schedule, so allow the usual dispatch and delivery window for the new one to reach you.
Products & compatibility
What works with what.
Do the wireless devices work with iPhone and Android?
Yes. The earbuds and smartwatch pair over Bluetooth with both iOS and Android, and also connect to laptops, tablets and consoles.
Do I need an app?
The wearables use a companion app for things like notifications and activity history. Wired items such as the keyboard, mouse and speakers are plug-and-play with no app required.
What are the bundles?
Bundles pair two devices that belong together, and the saving is applied to your bag automatically — there is no code to enter. You can see them all on the bundles page.
Payment & security
How your details are handled.
Is checkout secure?
Yes. Checkout runs over an encrypted connection and card details are handled by our payment provider — they are never visible to us and we do not store them.
What currency are prices in?
All prices are shown and charged in US dollars.
When am I charged?
Your payment is taken when you place the order, which is what releases it for dispatch.
Ask us before you buy, not after.
If your question is not here, send it over. We answer every message ourselves, and we would far rather talk you out of the wrong device than process a return.